Question 1

What is the pricing for your rugs?

Accepted Answer

All our rugs are priced at a flat rate of £250/m². The final price depends on the size and dimensions of your chosen rug. Custom sizes are available upon request.

Question 2

Can I order a custom size?

Accepted Answer

Absolutely! We offer custom sizes. Simply get in touch with James via WhatsApp or email to discuss your requirements. We can work with you to create the perfect fit for your space.

Question 3

What is your return policy?

Accepted Answer

We offer a 30-day returns policy. If you're not completely satisfied with your rug, you can return it within 30 days for a full refund. Please contact us to arrange the return.

Question 4

How long does shipping take?

Accepted Answer

Typical delivery times are 7-14 days worldwide via DHL. We offer free UK delivery. International shipping costs vary by location.

Question 5

What are your rugs made from?

Accepted Answer

Our rugs are authentic Berber rugs, handwoven from high-quality wool. They are ethically sourced directly from artisans in the Atlas Mountains of Morocco.

Question 6

How do I care for my rug?

Accepted Answer

Vacuum regularly with a non-motorized brush. Rotate your rug every 6 months to ensure even wear. For stains, spot clean with cold water and mild soap. Professional cleaning is recommended annually.

Question 7

Are all rugs one-of-a-kind?

Accepted Answer

Yes, every rug is a unique, one-of-a-kind piece. Since they are handwoven by individual artisans, no two rugs are exactly alike. This makes each piece truly special and distinctive.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through Stripe, including credit cards and debit cards. A 20% deposit is required to secure your order, with the balance due before shipment.

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